What works for CALD customers in hardship

Financial Year: 2019/20

The project will research the effectiveness of strategies addressing payment difficulties under the AER Payment Difficulties Guidelines in NSW and the Payment Difficulties Framework in Victoria to identify specific mechanisms that work for CALD consumers from the end-users of the two processes.

Grant Details Grant Content
Grant Reference Number: 1064
Applicant: Ethnic Communities Council of New South Wales
Grant Amount: $87,745
Approval Status: No
Financial Year: 2019/20
Grant Type: Joint Advocacy
Energy Type: Joint Energy
Jurisdiction: National
Consumer Class: Low Income,Residential

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