What works for CALD customers in hardshipFinancial Year: 2019/20
The project will research the effectiveness of strategies addressing payment difficulties under the AER Payment Difficulties Guidelines in NSW and the Payment Difficulties Framework in Victoria to identify specific mechanisms that work for CALD consumers from the end-users of the two processes.
|Grant Details||Grant Content|
|Grant Reference Number:||1064|
|Applicant:||Ethnic Communities Council of New South Wales|
|Grant Type:||Joint Advocacy|
|Energy Type:||Joint Energy|
|Consumer Class:||Low Income,Residential|
Associate Director, Research
02 9220 5519
Email Jim Wellsmore
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